PRIVACY STATEMENT RONAN R-Freight B.V.
THIS IS A TRANSLATION OF THE DUTCH PRIVACY STATEMENT. THE DUTCH VERSION WILL BE BINDING AT ALL TIMES.
RONAN R-Freight B.V. is a company engaged in providing logistic services to different companies. For our service provision, we make use of personal data. In doing so, we also cooperate with other companies or organisations. We believe it to be of great importance that your personal data are handled meticulously. RONAN R-Freight therefore processes and secures your personal data carefully while complying with the privacy legislation.
In this Privacy Statement we would like to explain you exactly what we do with your personal data and why. In addition, we would like to inform you about what you may expect from us and what rights you have.
Personal data we process
RONAN R-Freight processes your personal data by your use of our services and/or because you provide these to us yourself. Below you will find an overview of the personal data we, among others, process:
First and surname;
Address, postal code, city;
Telephone number and similar data necessary for communication;
Demographic data such as information about working method and need for certain products or services;
Financial data (bank account number, debts, invoices);
Other personal data that you actively provide, in correspondence and over the telephone.
RONAN R-Freight will only process the data necessary for the performance of the agreement and the services, the compliance with any statutory obligation or for legitimate interests. If you, or a third party, do not provide certain data, this may have the result that it becomes impossible to perform the agreement and/or services. If you provide data of third parties (partner, children, emergency contact details of persons) to us, we will assume that you will inform them on the processing of their data by RONAN R-Freight and that you will refer to this Privacy Statement.
For what purpose and on what basis we process personal data
RONAN R-Freight processes your personal data in the context of its business operations for the following (but not exhaustively listed) purposes:
To handle your payment;
To provide the services or products you have requested;
To call or e-mail you, if needed to perform our agreement and/or services;
To advice and inform about our services and products, as well as any changes therein;
To provide other services and products that could be interesting for you;
Survey of customer satisfaction;
Internal reporting, statistical analysis, introducing services and products of IDB Holland into the market and improvement of products and services;
To comply with statutory obligations.
RONAN R-Freight bases its processing operations on the following grounds:
□ To carry out the agreement: In the context of our services and the conclusion of agreements, we collect and use the necessary personal data for making an offer, the formation and execution of the agreement.
□ Statutory obligation: The processing of data can be necessary to comply with statutory obligations.
□ Legitimate interest: The collection and use of certain personal data is necessary to give content to business interests and business operations. Examples include commercial purposes, such as the provision of products or services that could be interesting for you or in relation to market research to improve our products and services.
We have tried to give the best possible overview of the personal data that we process (or have processed) for your benefit, stating the purposes and legal grounds. We realise, however, that it is impossible to do this comprehensively and in full detail. Partly due to the fact that in the future other or as-yet-unforeseen purposes can play a role, whereby personal data must be processed. However, we would like to emphasise that in such cases we will continue to handle your personal data meticulously and carefully.
Accuracy of data
To perform the agreement and/or services correctly, we rely on the accuracy of the data known to us. Please inform us of any changes in your data.
Retention period of personal data
RONAN R-Freight does not store your personal data longer than strictly necessary to realise the purposes for which your data are collected. The presumption is that we store your personal data in accordance with the fiscal retention period of at least 7 years, unless a longer retention period of your personal data is mandatory or designated pursuant to the law, other regulations or because of legitimate interests.
Sharing personal data with third parties
RONAN R-Freight shares your personal data with different third parties where this is necessary for the performance of the agreement, in relation to the provision of services, because of a legitimate interest and/or to comply with any statutory obligation. In this context we can provide data to - not exhaustively:
Government agencies, where necessary for RONAN R-Freight to comply with its statutory obligations;
Third parties in the case of outsourcing of activities. These activities will be carried out under the responsibility of RONAN R-Freight, in accordance with our security standards and on our instructions;
Loss adjustment agencies and research agencies for operations in case of loss and necessary reports;
Legal experts, lawyers for advice or in relation to legal proceedings;
Legal successors, in the event of sale of services to another organisation or acquisition or sale of (a part of) RONAN R-Freight. When in that case personal data are shared, the data will continue to be used according to this statement.
Processing outside the EU
RONAN R-Freight is an organisation that distributes its services and products globally. Considering this global nature of the services provided by RONAN R-Freight, personal data can be transmitted to and used, stored and otherwise processed in other countries than the country where the information has been obtained. In all cases, RONAN R-Freight will ensure a proper protection level by means of the standard agreements of the EU or a licence.
RONAN R-Freight will use your personal data for direct marketing for other services and products that, in our opinion, could be interesting for you. However, each time we will allow you to indicate that your data may not be used for direct marketing purposes. When RONAN R-Freight contacts you by e-mail for marketing purposes we will need your prior consent to do so.
Cookies, or similar techniques, that we use
RONAN R-Freight only uses technical and functional cookies. And analytical cookies that do not infringe your privacy. A cookie is a small text file that is stored in your computer, tablet or smartphone when you first visit our website. The cookies we use are necessary for the technical operation of the website and your convenience. They ensure that the website works properly and remember, for example, your preferred settings. They also allow us to optimise our website. You may opt out of cookies by configuring your internet browser in such way that it does not any longer store cookies. In addition, you can also delete all information previously saved via your browser settings.
Access, rectify or delete data
You have the right to access, rectify or delete your personal data. In addition, you have the right to withdraw any consent for the data processing or to object to the processing of your personal data by RONAN R-Freight and you have the right to data portability. This means that you can submit a request to us to send the personal data that we hold on you in a computer file to you or another organisation designated by you. You can send a request for access, rectification, deletion, transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to email@example.com. To ensure that the request for access has been made by you, we ask you to send a copy of your ID with the request. Make your passport photo, MRZ (machine-readable zone, the strip with numbers at the bottom of the passport), passport number and citizen service number (BSN) black in this copy. This is to protect your privacy. We respond as quickly as possible, but within four weeks, to your request. If you have any complaints about the processing of your personal data by RONAN R-Freight, we would, of course, like to hear that. In that case, please contact us. Then we will look for a solution together. You have the right to file a complaint with the privacy supervisory authority, the Dutch Data Protection Authority (Dutch DPA) (https://autoriteitpersoonsgegevens.nl).
Security of personal data
RONAN R-Freight takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. In addition, the ICT company hired by us has taken proper technical and organisational measures to ensure a security level appropriate to the risk to the rights and freedoms of persons. If you have the impression that your data are not properly secured or if there are indications of misuse, please contact our Privacy Consultant Mr. R. van de Manakker or at firstname.lastname@example.org.
RONAN R-Freight B.V.
Privacy Consultant Mr. R. van de Manakker. He can be reached at email@example.com, or +31 – 20-405 0003.